What If An Item Is Damaged Or Defective?
We are committed to your shopping satisfaction. If an item you receive from The Scent Works is defective, please contact us immediately to arrange for return and replacement or credit (see “Problem with your Order” for details, exceptions and restrictions). The Scent Works will assist you, where possible, with all damage claims (except in the case of glassware which claims shall be made directly with the carrier). Please refer to our Ordering Policies for details. Back to Top May I Return An Item If I Don’t Like It? If you find that you’ve made a mistake in ordering particular item(s), simply contact Customer Service as soon as possible, and prior to our picking your order, and we’ll be happy to change the order for you if we can (normally, no order changes are allowed after 30 minutes of ordering). Once an order has been shipped to you, you may still return unused, undamaged, unopened returnable items within 30 days of purchase for exchange or account credit but there will be a restoc
