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What if an item is damaged in shipment?

April 26, 2017damaged shipment

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What if an item is damaged in shipment?

5 Answers

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For a replacement of refund please contact our Customer Service department toll free at 1-(800) 300-6067. We are open to assist you Monday – Friday, between the hours of 9am-5pm Hawaiian Standard Time. Please have your order number available.

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If an item is damaged in shipping, please contact the shipper to request a claim form and follow their claim procedures for damaged goods. Then contact our Customer Service Department at 1.800.970.9941 for a replacement or exchange. High value shipments are fully insured with the shipper.

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If you receive something shipped by UPS that has been damaged in shipment, please contact UPS directly. All shipments are insured.

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If an item is damaged in shipping, please send us an email services@kenlen.com within 7 days for a replacement .

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All items are insured and will be replaced free of charge.