What if an employee wants to change their Primary Care Physician?
Health Maintenance Organization (HMO) and Point of Service (POS) plans require members to choose a Primary Care Physician (PCP) who is responsible for directing the member’s medical treatment. Plan members are permitted to change their PCPs in the middle of the plan year, though many plans limit how frequently a member may change PCPs. Hanson Benefits is not able to take your new PCP election over the phone, but we are happy to assist you in verifying that your new PCP is part of your carrier’s network of approved doctors, and we will help you in finding that PCP’s provider ID number. If you would like to find a PCP on your own, you may use a printed in-network provider directory, your insurance carrier’s online directory, or speak directly to a customer service representative with your insurance company. If you have a specific doctor in mind, you could also ask that doctor or the doctor’s billing representative whether he or she is a part of your insurance network, and what his/her pr
