What If Additional Damages Are Found During the Repair Process?
If additional damage is found during the repair process you must call your catastrophe claim specialist or 1-800-54-STORM (1-800-547-8676) immediately to report this. Your catastrophe claim specialist will determine if the damage needs to be re-inspected or if it can be resolved by phone with your contractor.
At the first inspection, your adjuster will estimate the amount of visible damage. But we realize that additional or hidden damage may be found during the repair process — and we intend to do the right thing for you. So if additional damage is discovered, contact your claim adjuster immediately. We may reinspect your property or speak to your contractor, and if necessary and appropriate, we’ll issue you a second check.
