What if a trophy is damaged in shipping?
American Trophy’s liability ceases upon carrier’s receipt of shipment in good order. UPS is responsible for any damage that occurs during shipping, not American Trophy. That is why every award we ship is insured. You should count and inspect each package BEFORE signing. If you receive damaged product from UPS, make the driver note the damage. This will help expedite your claim. All claims for lost or damaged products must be filed with UPS by the customer. We will assist in any way possible in making your claim. But we cannot ship a replacement award without a claim being processed by UPS.
