What if a student has technical problems?
If students have difficulty with Blackboard, the course management system used in the e-Studies Program, they can contact Duke University’s Office of Information Technology (OIT) HelpDesk. A link to an online help request form is available when students visit http://courses.duke.edu or on the “My Blackboard” page. If students are unable to navigate to either of those pages, they can access the Blackboard Help Request Form here, or they can call the HelpDesk at (919) 684-2200. When requesting help, students should identify themselves as Duke TIP e-Studies students. If students are having difficulty with their hardware or with software unrelated to Blackboard, they will need to seek technical assistance from the computer or software manufacturer.
Related Questions
- I’ve purchased a Student Version of Autodesk software, but I’m having technical problems. Where can I get technical assistance?
- Whom should the student contact in the event of technical problems with e-application (e.g., problems pulling up a form)?
- Who should a student call with technical problems or questions?
