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What if a renter is disputing the claim that they caused the damage?

April 26, 2017caused claim damage disputing renter

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What if a renter is disputing the claim that they caused the damage?

1 Answer

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10 Posted

If a renter claims that the damage was not caused by them, it is fair to listen to their side of the argument. However, if your housekeeper is confident in the fact that the damage was caused by this particular renter, and you have been working with him/her for a long time with no reason not to trust them, it is acceptable to explain this to your guests and rely on your housekeeper’s opinion. Your guests should understand and respect your relationship with your staff. This is yet another reason why a clear check-in policy is recommended.