What if a provider does not accept the Aetna Medicare OpenSM Plan ID card?
If the provider will not accept the Aetna Medicare OpenSM Plan, then you must seek covered services from another provider, unless you are seeking emergency or urgently needed services. Providers are not required to accept the Aetna Medicare OpenSM Plan. If your provider will not accept the Aetna PFFS plan, you can encourage your provider to seek additional information on the Aetna Medicare OpenSM Plan through the Aetna website at www.aetna.com or by contacting Aetna directly through the Provider Service Line phone number on your ID Card.
