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What if a payment failed?

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What if a payment failed?

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Failed is a status that appears when one of your payments is returned to us. The payment may have been returned because the information you provided when you added your bill wasn’t sufficient for the biller to credit your account. If you have a failed payment, you can send us a payment inquiry. We will contact the biller on your behalf in an attempt to resolve the problem. If you are concerned about paying the bill late, you should pay it by some other means, such as sending a check.

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