What if a patient decides they want LUMINEERS instead of Snap-On Smile?
If a patient orders genuine LUMINEERS through the dental practice, then we will immediately refund the patient’s purchase of Snap-On Smile. However, we do not suggest trying to change the patient’s intent when coming in to your office. These patients have elected to buy Snap-On Smile and we need to protect consumersrights to be provided with the product that they have purchased. We believe that at a later time, after getting used to having a wonderful smile with Snap-On Smile, many patients will be likely candidates for LUMINEERS.
Since these patients have elected to buy Snap-On Smile, to protect the consumers’ rights, they must be provided with the product that they expect and have asked for. You cannot refer them to another alternative product or service. Therefore, we require that participating dentists provide the Snap-On Smile product to all patients who are referred to them unless the patient is contraindicated and DenMat is so advised in writing. By participating in the program, the dentist has agreed that the dental office will not present alternative comparable products to the patients who are referred to them. We believe that at a later time, after getting used to having a wonderful smile with the Snap-On Smile appliance, many patients may become likely candidates for LUMINEERS.
