What if a participating provider does not recognize my Vital Savings by Aetna® card?
If a participating provider does not recognize your Vital Savings by Aetna® card, simply ask the office staff to call 1-877-MY-VITAL (1-877-698-4825), and a customer service representative will supply the necessary information to your provider. If a participating Vision One provider does not recognize your Vital Savings by Aetna® card, advise the provider that Vital Savings by Aetna® is a discount program available through Cole Managed Vision, plan # 47196. If they still have questions, they should call their Cole Managed Vision provider helpline for clarification.
