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What if a mystery shopper has a bad service, can they complain about it?

April 26, 2017bad complain mystery service Shopper

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What if a mystery shopper has a bad service, can they complain about it?

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Every mystery shopper is also a person who deserves respect, courtesy and fair treatment by the local authority and its staff. If they receive service about which they would normally complain, we ask them to complain normally. Complaints are not handled as part of the mystery shopping programme.