What if a merchants request for authorization of a purchase on the Reward Card is denied?
If a merchant is unable to obtain authorization for a purchase on a Reward Card, the value available on that Card probably is less than the authorized amount. You may check the value remaining on the Card by visiting our website at www.visaprepaidprocessing.com/bbvacompass/Reward or calling (866) 791-6841. Subject to the merchant’s policy, the Card recipient may use another form of payment to pay any difference between the purchase price and the available value.
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