What if a member loses his/her ID card or needs to order additional cards?
If the member loses his/her UNICARE ID card and needs a replacement, or if the member would like to order additional ID cards, the member may call our toll-free customer service number or notify you [the company’s benefits administrator] immediately. The member may also go to online Member Services or call the toll free number on the back of the ID card. The card will normally be delivered within 7 working days from the time the request is placed. If medical care is required before ID cards are received, the member should give the provider of care the certificate number that was used to access the member’s account.
If the member loses his/her UNICARE ID card and needs a replacement, or the member would like to order additional ID cards, the member may call our toll-free customer service number or notify you [the company’s benefits administrator] immediately. The member may also go to online Member Services or call the toll free number on the back of the ID card. The card will normally be delivered within 7 working days from the time the request is placed. If medical care is required before ID cards are received, the member should give the provider of care the certificate number that was used to access the member’s account.
