What if a lot of problem accounts are found, isn’t WCA going to reap a windfall?
It is safe to assume that the more accounts found by WCA, the more revenue will be generated. But one must also understand that the number of accounts found is directly proportional to the amount of effort and thus cost invested in the project by WCA. Therefore windfalls do not occur; rather you benefit from an equitable performance fee structure. Also, remember, this increased revenue will result from charges to customers that previously were not paying for service received. Had WCA not found a specific deficient account and recommended corrective action, that misbilled account might have gone on for some time; resulting in an inequitable situation among all of your customers.
