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What if a landlord isn’t properly maintaining the unit or is neglecting his or her duties as a landlord?

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What if a landlord isn’t properly maintaining the unit or is neglecting his or her duties as a landlord?

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Please refer to Cleveland Tenants Organization’s website for information regarding landlord’s duties regarding property maintenance. Tenants need to put the complaint in writing and submit it to the landlord (and submit a copy to EDEN). Landlords have up to thirty days to make all non-emergency repairs. If the landlord has not satisfactorily made the repairs after thirty days, a complaint inspection can be scheduled by calling EDEN. For emergency issues, such as no heat, no hot water, no electricity, a broken door or window or infestation of rodents or insects, tenants must contact their landlord immediately. If there is no response by their landlord, tenants must contact EDEN immediately.

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