What if a homeowner receives a late notice, but they insist that they sent their payment to the lockbox?
Although one of the advantages of an automated lockbox system is to reduce the number of posting errors, regrettably they do occasionally occur. Because each check & coupon are imaged and logged, we can search our system for a specific item by check number or dollar amount to help trace the payment quickly.
Related Questions
- I just received notice that my loan transferred to HomEq Servicing and I already sent my payment to my previous mortgage servicer. What should I do?
- What if a homeowner receives a late notice, but they insist that they sent their payment to the lockbox?
- Why did I receive a Past Due Notice when I?ve sent my payment already?
