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What if a game is damaged during transit or unplayable?

April 26, 2017damaged transit unplayable

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What if a game is damaged during transit or unplayable?

1 Answer

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Posted

Since all games are inspected daily, games leaving our company are usually in perfect condition. However, it can happen that a game is damaged during transit and becomes unplayable. If you are an active Platinum member, we will generally assume the cost of a broken game. Please let us know if you receive a damaged or unplayable game so we can take note of it and send you a replacement in a timely manner.