What if a food business operator is not satisfied with the rating given?
Businesses that wish to challenge their rating are able to submit a representation in writing to the Food and Occupational Safety Manager within 14 days of receiving their report. On receipt of a representation, the Manager or Principal Environmental Health Officer will verify the accuracy of the rating based on the Code of Practice requirements and the inspection information and data. The premises will not be revisited or reinspected. The rating will only be amended if it is found that there has been a discrepency in applying the original rating as required by the Code of Practice. The result of the representation will be notified in writing. Any person aggrieved by the written decision may submit a formal complaint through the Council’s complaint procedure.
