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What if a enrollee does not have a Medicare prescription drug card or does not know what plan they are in?

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What if a enrollee does not have a Medicare prescription drug card or does not know what plan they are in?

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The pharmacist can refer to the enrollment letter sent to the beneficiary by CMS. They can also contact Medicare at 1-800-MEDICARE or refer to the CMS Plan Finder (information from the enrollee’s Medicare Part A/B Health Insurance card will be necessary to complete this). The pharmacist should also be able to check the enrollee’s enrollment status through their claims processing system by doing an eligibility inquiry (E-1 transaction).

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