What if a dog acts aggressively during its stay?
If a dog acts aggressively during his/her stay, we will not allow the dog to participate in group-play time or have walks while other pet guests are walking. Depending on the severity of the dog’s behavior, we might have the Pet Parent or Agent pick up the dog immediately. If the Pet parent or Agent cannot be reached or is not able to pick up the pet, we would care for the dog and advise the Pet Parents at checkout that their dog should stay elsewhere due to their behavior. We may advise the Pet Parent to speak with the PetSmart Pet Trainer to learn more about our PetSmart Pet Training classes.
