What if a customer wants to negotiate, change or dispute the provisions in the service agreement, catalog, price list, rate schedule or like document?
A. Unique contracts may be negotiated for extraordinarily large volumes of service or services requiring special characteristics, but most consumer and small/medium businesses do not have service volumes or needs that justify, for either the customer or Qwest, the time and effort required to negotiate such a contract. The terms, conditions, charges, rates and other provisions of service agreements, catalogs, price lists, rate schedules and like documents are not negotiated. If a customer does not wish to be bound by the provisions offered, the customer may cancel his/her services or products or he/she may select other services, products or providers.
Related Questions
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- What if the client wants to terminate service before the end of the service period in the agreement?
