What if a customer says they don know their PIN after 14 February 2006?
If a customer presents a card and says that they don’t know their PIN, advise them to contact their credit or debit card company who will be able to reissue their PIN. Until 14 February 2006 you should still be able to process the transaction if the card is locked using the cardholder’s signature. However, after 14 February 2006 this may not be the case and the card may be declined by the card company. If this happens you will have to ask for another form of payment.
