What if a customer receives a damaged shipment?
We have always replaced any damaged items in a prompt fashion. Very, very rarely are any issues unless an item is damaged in transit. Almost never as long as UPS is not involved. We do not encourage ordering from us if you are unsure of what you want. We are fast in response to all issues. Problem situations take precedent over new orders. We do ask that you inspect shipments thoroughly upon receipt and prior to signing. Damaged shipments should be refused or received with notation of apparent damage. Details of damage is helpful, but most importantly, noting that damage is recognized helps all parties when settling claims.
