What if a client forgets his encription key?
RBackup is so secure that it is impossible for a Service Provider to recover files if a customer forgets his encryption key. For this reason, we strongly recommend that your customers make a Key Disk during installation of their software, and that they record their encryption key on paper and keep it in a safe place. However, there is an alternative which can be used in emergencies. RBackup has a built-in Key Escrow system which can be activated or deactivated by the Service Provider. This exclusive, highly secure tripple-key cryptographic key recovery module allows RBS (and nobody else) to restore a client’s hopelessly lost encryption key. Only RBS can do it, and only with approval from the customer. We need some files from your client’s latest backup from your Server, a key file generated by your Server, and a legal document signed by your client and yourself authorizing us to recover his key. For security reasons we didn’t make the process easy or cheap. There is a substantial fee t
