Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

What help and support can I expect from Fooshy?

April 26, 2017expect fooshy help support

0

Posted

What help and support can I expect from Fooshy?

1 Answer

0

Posted

Full setup notes are shipped with all of our products. There is online help for Web designers and Website Owners / Content Administrators, which include FAQ pages. Downloadable training guides, and a community forum for all Fooshy Partners. We offer ‘off the shelf’ or tailored training to both web designers and web administrators and you can contact us for assistance. To assist you in getting your site up and running, or even helping with design related problems, we also offer a “pay-as-you-go” support package to help you along the way. Support starts with a £15 ‘callout’ charge. This callout charge covers up to 30 minutes of support, in which time we aim to resolve 90% of all support requests. Additional support costs £30 per hour (rounded up to the nearest 30 minutes). For feature requests, additional work or a rolling support contract, please feel free to contact us and we will be happy to discuss your requirements.