What have Zen Internet done to combat fraud?
We have imposed a level of credit and we are only allowing Zen ADSL customers to use our service. You will be contacted once you have accumulated £50 worth of outstanding call charges in a single billing month to ensure that you were aware that you had made so many chargeable calls. If your outstanding call charges reach £75 within a single billing month then we will contact you again and take an interim payment of £50 from the amount that you have accrued, this payment will be taken by direct debit. Should the direct debit fail then we may temporarily suspend the service until such payment is made. The exception to this rule is when customers have a credit account with Zen Internet. These customers will be dealt with on a case by case basis. Please note: £75 worth of call charges equates to more than 60 hours of UK calls, on top of your inclusive 1,000 minutes.
