What have Siebels experiences been as it moves into the SMB market?
Raffel: The thing about the SMB market is that too often people look at it and say “all they need is a toy.” Or [they] assume that because [the company] only has 20 salespeople, they don’t need much. But a VP of sales running a 20-person sales organization is running an enterprise. He has specific ways of running the business, specific elements in his sales cycle that are unique to his company, he wants flexibility in order to adapt to all these things, and that’s what CRM OnDemand delivers. He can configure quickly, but at the same time [he doesn’t get] a generic solution. And I think that this is one of the reasons we are getting traction in this market. For the SMB market, OnDemand is like the old Greyhound Bus commercial: “Leave the driving to us.” So if you know what CRM can bring you but don’t want to worry about buying software, about buying servers, about paying IT people to administer a data center, then you can leave all that to Siebel and IBM (NYSE: IBM). IBM will do the hos
