What have been the results at Northwest Missouri State University?
Hubbard: Three years ago the State of Missouri withheld 14% of our appropriation in the middle of the fiscal year. The following year they reduced our base budget by 10%. Fortunately, we had the Q/ABC process in place and were able to use it to help us adjust to this crisis. Specifically, by applying the Q/ABC philosophy, Northwest saved $750,000 in administrative costs in just one year. Similar savings also were realized in academic areas. This year, although our budget has remained flat, faculty and staff received significant raises; in fact, the highest in the state. Needless to say, morale on campus is very high. Best of all, quality in all areas of the institution continues to improve as measured by nationally recognized instruments and tests. HED: How did faculty respond to the Q/ABC Process? Hubbard: The external readers Sloan asked to review our proposal were unanimous in their reaction. This is a great idea, but the faculty wont do it. Ill have to admit, I too was worried abou
