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What has happened to many of the service management processes of ITIL v2?

April 26, 2017happened ITIL Management Processes service

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What has happened to many of the service management processes of ITIL v2?

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Cox: In ITIL v3, most of the service management processes from ITIL v2 remain the same, except that they have been enhanced to be more aware of the service lifecycle. As a consequence, they have been reorganized into the different service lifecycle phases. A few processes were also added, and new functions were created to handle activities that have been seen to require a separate focused group of people.