What has CCEC done to improve communication with members?
The Board of Directors made a commitment to substantially improve communications nearly two years ago after recognizing the sweeping changes that were essenessential for CCEC. That is a two-way commitment: keeping members informed and also listening to their concerns. The Board of Directors has wrestled with issues of getting the co-ops fiscal house in order, matching up rates and fees with true cost of service and operation, developing a strategy for managing and responding to continued growth in our area, and providing appropriate management and operational structures for long-term success. Very difficult decisions were imperative, in the best interests of the membership. The Board increased its outreach to inform members on major decisions through letters, direct communication, special meetings in many areas, newspapers, radio, the Annual Meeting, and in regular discussions with employees and members on a daily basis. Taking the necessary steps to put the co-op back on the right tra
