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What has been the overall economic impact of EBT outsourcing on state EBT programs?

April 26, 2017EBT Economic impact outsourcing overall Programs State

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What has been the overall economic impact of EBT outsourcing on state EBT programs?

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The overall economic impact of outsourcing on EBT programs has been positive. It has allowed states to reduce their costs for certain aspects of the EBT program like call centers. This in turn has made the purchase of EBT technology affordable. In an era when tax revenues have yet to return to pre-2001 levels, outsourcing has proven to be a key strategy for reducing state spending, while at the same time, maintaining and improving service levels. 1 Associated Press, “Help Wanted: Outsourcing,” Potomac News, June 6, 2004. 2 “The Impact of Offshore IT: Software and Services Outsourcing on the U.S. Economy and the IT Industry.” Global Insight. March 2004. 3 Associated Press, “Help Wanted: Outsourcing,” Potomac News, June 6, 2004. 4 Ibid. 5 “Exporting the Law: A Legal Analysis of State and Federal Outsourcing Legislation.” The National Foundation for American Policy. April 2004.