What has been included in the business communication curriculum in the past?
A transition has been made in business communication, primarily because of the changes made by technology. In 1970, a study, limited to 39 professors in the state of California, was conducted by Marshall Keyser (1972) to find what was included in business communication curriculum at the time. The respondents indicated that they included synopsis writing, communication theory, readability studies, library skills and techniques, grammar instruction, punctuation instruction, report writing, report types, graphic aids instruction, questionnaire construction, letter writing, letter types, letter assignments and dictation practice. In a study conducted by Bennett and Olney in the 1980s, executives deemed oral communication, memorandum writing and grammar the three most important items to include in the business communication curriculum. Listening and report writing were ranked high as well (Bennett & Olney, 1987). In 1982, Ober and Wunsch conducted a survey among 350 community college busine
