What happens with calls I don want documented in Salesforce?
Ribbit is designed so that only business-related calls are documented in Salesforce. In order for a call or a message to be mapped into SFDC activity logs, the incoming number must match an existing lead or contact record in Salesforce. Other calls and messages will appear in your Ribbit message box, but they will remain private (i.e. others at your company cannot see them). You can simply delete any calls or messages from your inbox using either your phone or your Salesforce.com account. If desired, you can also disable the auto lookup function, which automatically associates messages with relevant contacts. With this feature disabled, messages will no longer be attached to contacts.
