What happens when the Salesforce database goes down?
A. Salesforce’s uptime numbers and average response times rival those of the best in the business – for both business and consumer sites. We know that your business depends on immediate access to the information you need, and we’re devoted to ensuring that it’s always available, quickly. Salesforce.com has built redundancy into all its systems in order to minimize any system failures that could be perceived as customer outages. All components of the Salesforce system are proactively monitored and managed so that faults are detected before system outages. Salesforce.com realizes there may occasionally be system outages due to issues beyond our control. Salesforce.com has established numerous escalation procedures to notify the proper personnel in the event of any system outage and remedy any issues as quickly as possible. For more details on our system reliability, visit the Web page highlighting some of the features of our world-class security.
