What happens when the office receives a complaint?
Each complaint received by the office is closely evaluated to determine if the issue addresses a matter related to the misuse of charitable assets, fraud or other matters that the Charitable Law Section handles. Sometimes the issue may be referred to other agencies for action. Other times the complaint stems from a personal dispute that centers more on unhappiness with a particular service provided by a nonprofit. Generally, those problems don’t fall within the authority of the Charitable Law Section.
