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What happens when no operators are available to chat?

April 26, 2017chat happens operators

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What happens when no operators are available to chat?

1 Answer

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The website visitor is notified that there are no operators available and they have an option to leave a message. Operators have the option to set their ‘Away’ timeout so that if they are away from their desk for more than a specified amount of time, they will be set to ‘Away’ mode. This will prevent operators from forgetting to go offline after hours, resulting in website visitors waiting for an operator to answer when there are really none available.