What happens when mobile users have no home network coverage?
There may be situations where a mobile user is not able to use the mobile network to which he or she has subscribed, because of lack of coverage or technical problems, but it could still be possible to call emergency services by using another available mobile network. 21 Member States have reported that mobile subscribers can call 112 in such a situation Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovenia, Slovakia, Spain, and Sweden. Also, “pay as you go” customers can usually still call 112 even when they have no credit left in their phone account. What still needs to be improved? Although EU Member States have made substantial progress in introducing 112 and making it work, improvements are still needed in the following areas: • information to citizens: although awareness of 112 has grown in the EU over the past few years, there is still room for improvement
