What happens when I press the panic or fire alarm buttons on a key pad?
If you hold down the panic or fire alarm buttons on the touch pad for 2 to 3 seconds until you hear a beep sound, an alarm is transmitted to our Central Monitoring Station, and emergency services are dispatched. An alarm received in this manner cannot be canceled, only by calling the Central Monitoring Station. • If the power goes off, will my alarm system still work? Yes, in case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low battery signal will be sent to your security company so you can be notified. • If I have an emergency, should I call the security company first? No, if you have an emergency (not a break in), call 911 first. If you are unable to call 911, then depress the panic alarm button on your touch pad, and the Central Monitoring Station will request emergency services. • Am I responsible for testing my system regularly? Yes, it is your responsibility to make sure that your syst
