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What happens when I make a comment or complaint about a Yarra Trams staff member?

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What happens when I make a comment or complaint about a Yarra Trams staff member?

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All calls made to our Customer Feedback Line (1800 800 166) both positive and negative, are logged and investigated. Passenger compliments are passed on to Depot Managers and the staff member concerned receives a letter of commendation.

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