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What happens when I have Auto attendant & they press 1 for sales and they’re all engaged or do not answer?

April 26, 2017answer attendant Auto engaged happens Press sales

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What happens when I have Auto attendant & they press 1 for sales and they’re all engaged or do not answer?

1 Answer

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It is possible to have one sales mailbox for a group of sales extensions. All members of the sales group can retrieve messages from it. Alternatively calls can overflow to another group or reception.