What happens when I contact HomeCareDirect?
The HomeCareDirect support office will take down your initial details and discuss your initial enquiry. You can then be either put through to speak directly to your local HomeCareDirect case manager , or arrangements will be made for the HomeCareDirect case manager to telephone you back. The HomeCareDirect case manager will speak to you and if appropriate will make arrangements to visit you in your own home at a time convenient to you and to the local case manager and to your family where appropriate. It is often possible to make visit outside what would be considered normal working hours. At this first visit of the HomeCareDirect case manager there is no obligation to go any further if that is your wish.
