What happens when a supervisor or manager needs to refer an employee?
A. A manager can refer a troubled employee by calling either of our toll-free phone numbers, and EAP management staff will consult with the manager about the job performance problems. We will also ask the employee to sign a consent form which will allow us to communicate with the manager regarding the employee’s attendance at EAP visits and follow-through with recommendations. We will track these cases beyond the EAP benefit, and will stay in contact with the manager until the problem is resolved.
Related Questions
- What happens if the supervisor fails to record the date the employee was given (or mailed) his/her rating or re-rating on Page 1 of the PPR form?
- What happens if an employee submits a completed Questionnaire to their manager for comment but chooses not to review the manager’s comments?
- What happens when a supervisor or manager needs to refer an employee?
