What happens when a pharmacys usual & customary fee changes?
In order to ensure that TELUS Health Solutions processes the fee portion of the submitted transaction according to your pharmacy’s usual & customary amount, please make sure you notify us of any changes. Just send a FAX to the attention of our Provider Services area at (905) 602-5487. If received by us, in writing, before noon EST, a fee change will, in most cases, be processed before the close of business that same day. If you have any additional question pertaining to the administration of fee amounts, please contact our Provider Services department.
