What happens when a Medical Alarm is activated?
A medical alarm can be activated by pressing the medical button on your keypad or remote. In the event of a medical alarm being activated, the operator will phone the premise. If there is no answer, the ambulance is dispatched. In the case that someone does answer the phone, the operator asks, “Do you require an ambulance?” If an ambulance is required, the operator dispatches the ambulance and attempts to gain more information to assist the paramedics. If an ambulance is not required, the operator ensures that all is safe and no further action will be taken.
