What happens when a credit card is declined?
If they’re declined online they have the option to enter a new card number. If they don’t enter a new card we hold their order in the system and try to contact them for payment. If they’re unresponsive we delete their order. If it’s at the door and you’re using our POS/cash register you should take another form of payment and let us know about the declined order so we can delete it.
