What happens when a credit card does not authorize for an AutoShip order?
The order is placed on hold and not shipped. An Email is automatically sent to the Email address on file advising that there is a problem with the account. The AutoShip Department retries the credit card on file for approx. 1 week and if approval is not obtained, the order and AMO will be suspended. If we receive an expired credit card response we will attempt to contact you for updated information, but there is no requirement for SomaLife to do so (*see note below). If your card has been lost or stolen you should contact our office immediately with your new credit card number and expiry date. Declined orders are retried each business day until the 28th. * * Note: It is the responsibility of the individual (Associate, Wholesale Buyer or Retail Customer) to provide SomaLife with current credit card information.
