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What happens when a complaint is submitted?

April 26, 2017complaint happens submitted

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What happens when a complaint is submitted?

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Each complaint submitted to OSCR is the subject of extensive dialogue by the case management team. Case issues are vetted with members of the team to determine the most compassionate and fair outcome. If a complaint’s allegations fall within the purview of the Statement, a notice of allegations is sent. If it is determined that a more appropriate venue is available, a referral is explored.