What happens when a complaint is filed with the Registrar of Contractors?
Licensed Complaints Once a complaint has been determined to be against a licensed contractor, it is assigned to a Construction Inspector. The Inspector will examine the allegations and decide if there are workmanship questions which require a job site inspection. Notice of Complaint The contractor is mailed a copy of the complaint filed against him. If a job site inspection is necessary, the contractor and the complainant will also be advised of the scheduled time and date. Inspection and Investigation The Inspector will research and evaluate information gathered through inspections, plans and specifications, building codes, workmanship standards and data supplied by the contractor and complainant. He will then make a decision, based on this material, as to the validity of each allegations made. Unsubstantiated Complaint If the inspector concludes that the allegations have no merit, he will notify the contractor and complainant by letter of this decision. The complainant will then have
