What happens to VoIP 911 calls in other markets?
The calls are intercepted by the Net phone operator, which then tries to figure out where they should go. Some operators, mainly cable companies, are able to consistently get the calls to the right emergency service operator, but can’t guarantee the calls are accompanied by the right address or a call-back number. Others, mainly smaller Net phone operators, redirect 911 calls to emergency-call center administrative offices, without addresses or call-back phone numbers. The calls then must be redirected to the emergency dispatcher.
